Frequently Asked Questions
Live Web-Based Chat
Remote Access Support
We provide unparalleled technical support from a dedicated and highly qualified staff. Several support methods are available to meet your needs. Our Technical Support Teams are available to assist you with any issues you may have while using our software or services. Support Teams are available from 6:00 am to 10:00 pm Pacific Time. Please feel free to contact us by phone at 1-800-4SYNERG, email at firstname.lastname@example.org, or use the live chat feature found on this website and in the HealthCare Assistant Web Edition
HealthCare Synergy, Inc. uses an online support ticket system through Freshdesk. If you log onto the Freshdesk portal, you can create and track your support tickets, for faster responses.
In addition, we offer live Web-Based Chat through the box that can be seen throughout this website in the bottom-right corner of each page. If you are a user of the Web Edition software solution, you will see this same chat box within the application. This chat feature is actively monitored during support hours.
Browse our large information database for commonly asked questions relating to Synergy’s products.
We also offer live support with screen sharing and remote access through Go To Assist at http://www.fastsupport.com that will allow HealthCare Synergy Tech Support to connect remotely to your machine. HealthCare Synergy can communicate with you during the session via phone and through the application’s embedded chat function.