What We’ve Learned from HOPE So Far & How to Strategize for 2026

The transition to the Hospice Outcomes & Patient Evaluation (HOPE) tool has reshaped clinical practice, compliance expectations, and quality reporting across hospice agencies. This one-hour webinar provides a focused review of what we’ve learned since implementation—common areas of struggle, documentation pitfalls, workflow challenges, and early best practices emerging nationwide. Participants will gain clarity on how HOPE will influence 2026 reporting, audits, and financial performance, and will walk away with actionable strategies to strengthen documentation accuracy, interdisciplinary collaboration, and patient-centered outcomes.

By the end of this webinar, participants will be able to:

• Recognize the most common HOPE documentation errors, workflow gaps, and practice trends since national implementation.
• Explain how HOPE data will flow into quality reporting, compliance oversight, and financial implications for hospice providers.
• Implement targeted operational and clinical strategies to enhance HOPE accuracy, improve interdisciplinary communication, and prepare their agency for 2026 expectations.

Your Speaker:

Natalie is an experienced healthcare professional with a background in occupational therapy and over a decade of leadership in home health and hospice. Her work has spanned clinical care, quality improvement, and regulatory oversight, including serving as Director of Clinical Excellence for a large, national home health organization. In that role, she led quality teams and initiatives across 250+ branches, supported regulatory compliance, and advanced clinical performance at scale.

Natalie holds certifications as a Lean Healthcare Professional, COS-C, and is a licensed Occupational Therapist. In addition, she is a CHAP Certified Consultant and Medbridge Instructor. She’s recognized for her depth of knowledge in home health and hospice standards, as well as her ability to translate regulatory requirements into practical, sustainable workflows for care delivery teams. Her collaborative approach is grounded in real-world challenges and designed to help providers sustain compliance while improving clinical outcomes.

As the founder and lead consultant of Thrive Healthcare Solutions, Natalie helps organizations strengthen key operational areas, including:

• Clinical documentation accuracy and defensibility
• Survey preparation
• Quality Assurance and Performance Improvement (QAPI) programs
• Eligibility and medical review training and support
• Interdisciplinary team development and staff education
• Patient and caregiver experience initiatives
• Data-driven quality reporting and benchmarking, including HHVBP
• Strategic quality initiatives to drive optimal reimbursement