3-Part Webinar Series

Compliance that Connects: A Roadmap to Readiness, Reimbursement, and Results in Home Health

This three-part webinar series is designed to equip home health leaders with the knowledge and tools to strengthen compliance, protect reimbursement, and drive performance. From mastering the Conditions of Participation and preparing for surveys, to defending documentation during medical review, each session builds on the last. The final session ties it all together—demonstrating how a strong QAPI program transforms regulatory requirements into meaningful action, ensuring sustained compliance, improved outcomes, and a culture of accountability.

Part 1/3 – From Standards to Success: Mastering the Conditions of Participation for Survey Readiness

Survey readiness starts with a deep understanding of the Conditions of Participation (CoPs) and how they guide agency expectations. This session will explore the structure and purpose of the CoPs, clarify the different types and levels of survey deficiencies, and outline strategies to prevent common citations. Attendees will also learn how to align clinical and operational processes to create a state of ongoing readiness—not just for survey, but for sustained excellence.

Objectives:

• Understand the structure and intent of the Medicare Conditions of Participation for home health.
• Recognize the types and levels of survey deficiency
• Recognize common survey deficiencies and how to prevent them.
• Identify key areas of operational alignment that support survey readiness.

Your Speaker:

Natalie Venable is an experienced healthcare professional with a background in occupational therapy and over a decade of leadership in home health and hospice. Her work has spanned clinical care, quality improvement, and regulatory oversight, including serving as Director of Clinical Excellence for a large, national home health organization. In that role, she led quality teams and initiatives across 250+ branches, supported regulatory compliance, and advanced clinical performance at scale.

Natalie holds certifications as a Lean Healthcare Professional, COS-C, and is a licensed Occupational Therapist. In addition, she is a CHAP Certified Consultant and Medbridge Instructor. She’s recognized for her depth of knowledge in home health and hospice standards, as well as her ability to translate regulatory requirements into practical, sustainable workflows for care delivery teams. Her collaborative approach is grounded in real-world challenges and designed to help providers sustain compliance while improving clinical outcomes.

As the founder and lead consultant of Thrive Healthcare Solutions, Natalie helps organizations strengthen key operational areas, including:

• Clinical documentation accuracy and defensibility
• Survey preparation
• Quality Assurance and Performance Improvement (QAPI) programs
• Eligibility and medical review training and support
• Interdisciplinary team development and staff education
• Patient and caregiver experience initiatives
• Data-driven quality reporting and benchmarking, including HHVBP
• Strategic quality initiatives to drive optimal reimbursement