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Q. How do I create the electronic OASIS file, so I can send it?
A.

Click the link to download the :
Instructions on How to Create an OASIS Submission File

 

Q. I am getting this error: "Unable to open license file," how do I fix it?
A.

Click the link to download the :
Instructions to Fix Unable to Open License File 

 

Q. Are Physician's UPIN Numbers Required in the Healthcare Assistant?
A.

Click the link to download the :
Are Physician’s UPIN Numbers Required in the Healthcare Assistant?

 

Q. How can I take the HealthCare Assistant Certification Test?
A.

The Certification Test is an online exam that will demonstrate your knowledge of the HealthCare Assistant. Read our full FAQ to see other questions regarding this test.

 

Q. Can you provide me with a list of the OASIS automation coordinator for my state?
A.

Click the link to download the :
List of OASIS automation coordinators

 

Q. What are the system requirements for Healthcare Assistant?
A.

Click the link to download the :
What are the system requirements for Healthcare Assistant?

 

Q. How do I entering my agency provider number in the HealthCare Assistant software?
A.

Click the link to download the :
Instructions on how to enter the Agency Provider ID in HealthCare Assistant

 

Q. How to Fix Errors Generated from the Backup Database Function
A.

Click the link to download the :
Instructions on How to Fix Errors Generated from the Backup Database Function 

 

Q. How can I enable print preview in Healthcare Assistant?
A.

Click the link to download the :
Instructions for Enabling Print Preview

 

Q. How can I Backup the Healthcare Assistant Database?
A.

Click the link to download the :
Instructions to Backup the Healthcare Assistant Database.

 

Q. How to list all patients in Healthcare Assistant.
A.

Click the link to download the :
How to list all patients in Healthcare Assistant.

 

Q. How to download and apply the 2009 ICD-9 codes patch
A.

Click the link to download the :
How to download and apply the 2009 ICD-9 codes patch

 

Q. How to create a RAP automatically in HealthCare Assistant?
A.

Click the link to download the :
How to create a RAP automatically in HAS

 

Q. How to create a Final Claim automatically in HealthCare Assistant?
A.

Click the link to download the :
How to create a Final Claim automaticallay in HAS

 

Q. How do I fix connectivity issues in HealthCare Assistant?
A.

Click the link to download the :
Fix Connectivity Errors with HAS

 

Q. How to fix license file errors
A.

Click the link to download the :
Fix unable to open license file

 

Q. How to complete the 2003 Annual Utilization of Home Health Agencies/Hospices Report for CA using the HAS4Win and ALIRTS
A.

Click the link to download the :
Instructions for Completing the California Annual Utilization Report of Home Health Agencies using he HAS4Win and ALIRTS

 

Q. What is the meaning of the +257 warning in the OASIS validation report?
A.

Click the link to download the :
Meaning of the +257 warning in the OASIS validation report

 

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Healthcare Synergy, Inc.

5555 Corporate Ave.
Cypress CA 90630
Toll-Free : 800-4-SYNERG
Phone No. : 714-229-8700
Fax No : 714-229-8750
Email : support@healthcaresynergy.com


HealthCare Synergy Support

HealthCare Synergy Support  

·         Toll Free Phone Support Hours:  6am – 5pm PST (Monday – Friday)

 

·         Unlimited Access 24x7 to our private support website –

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o        Support@healthcaresynergy.com

 

·                 Case Logging via Telephone Support

 

·         Online Chat Support

 

·         Download major, minor and maintenance releases, and enhancements that HealthCare Synergy provides to customers generally under support for no additional fee

 

·         Version and Release Support – HealthCare Synergy supports the current version and the immediately prior version of each product, including any interim releases 

 

·         Bug Fixes for supported versions.

 

·                 Severity Chart

 

Severity

Response Goal

(Business Hours)

Response Goal

(Non Business Hours)

Response

Critical

1 hour

2 hours

Work to provide workaround to restore operations.

Engage development team immediately to deliver a fix in shortest time reasonably practical.

Major

4 hours

8 hours

Work to provide workaround to further reduce business impact.

Engage development team to deliver a fix in the shortest time reasonably practical.

Minor

24 hours

48 hours

Provide workaround to further reduce business impact.

Delivers a fix in next feasible scheduled product release.

No Impact

24 hours

48 hours

Address the problem in a future product release or documentation update.

 

 


 

 


 

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CONTACT US

Healthcare Synergy, Inc.

5555 Corporate Ave.
Cypress CA 90630
Toll-Free : 800-4-SYNERG
Phone No. : 714-229-8700
Fax No : 714-229-8750
Support Email:
support@healthcaresynergy.com Webmaster:
webmaster@healthcaresynergy.com

 

 

 
 
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