HealthCare Synergy Success Story - Caring Nurses of Las Vegas, NV
Date: 1/29/2010
“I strongly endorse them to any healthcare company whole heartedly!” – Roger Corbin, COO Caring Nurses, Las Vegas, NV
Home health agency cash flow depends on the ability to collect the OASIS assessment data for patients, provide quality review of the data and quickly generate and bill the initial claim (RAP).If any of these processes are interrupted or slowed, then the agencies access to their vital financial lifeline is directly impacted.A question every agency should ask themselves is how long can we continue to operate if any of these vital areas are affected?
Before utilizing HealthCare Assistant, Caring Nurses in Las Vegas, Nevada was averaging three weeks from the collection of OASIS assessment and the RAP being sent to Medicare for payment.Imagine how many calls must have been made to get nurses to turn in the assessment. Can you believe the detrimental impact when one of the QA staff called in sick or was sent out in the field to cover a scheduled visit? Try to envision the interference thrown by a billing software package that had slow technical support or was tedious to work with when generating the claims. Roger Corbin, the Chief Operating Officer for Caring Nurses, knew something had to be done to remove these obstacles to their growth and optimum performance.
Roger now says “Don’t take my Synergy away from me!”He was able to decrease his billing process by more than 50%.What used to take 3 weeks or more was cut down to an average of 8.5 days.The HealthCare Assistant provided them the ability to bill more quickly, more volume and go back and review patient’s to ensure accurate billing processes.This was accomplished by utilizing the automation and streamlined processes within the Synergy software and not through hiring additional staff.
When asked what he liked best about the application, he said “It is the whole package, it is more than one small little item that Synergy offers.”He further indicated that the software is more than a billing package, it includes comprehensive features such as billing (Medicare, Medicaid and private duty), OASIS, 485, scheduling, payroll, electronic records and extensive reports.Additionally the partnering that HealthCare Synergy has done brings in additional functionality that enables a client to customize the software to meet their needs; scanning, laptop, tablet and web based data collection, OBQI functionality, cost reports, billing and payroll services.These partnerships provide add-ons from several different vendors to choose from, thus agencies have choices on how to expand.
HealthCare Solutions On-Line (SOS) has become an add-on that Caring Nurses feels is integral to their success.This tool allows the caregivers to enter the OASIS assessments online through a web portal, receive real time validations, make corrections, and forward these critical assessments for review by supervisors.All communications and corrections are done electronically through this versatile web portal.Physicians view the care plan on-line without the need to install software and are able to electronically sign or request corrections without the need to print out paperwork.Timely submissions of visits are also accomplished with this service.Eliminating the need to track down paperwork and having a complete log of all data entry, reviews and corrections has been critical in answering questions from surveyors.As all agencies understand, the sooner surveyors are satisfied the quicker they complete their process and allow the agency to return to normal operations.“We are in compliance and feel very confident that Synergy is providing all the required updates” said Roger.
Best Buddy from Home Health gold is one of Rogers’s favorite add-ons for the HealthCare Assistant, because of its ability to scrub the OASIS data.It simplifies the process of quality review and allows nurses to quickly look at potential problems in the OASIS questions and get the best picture.It also contains financial components that have different presentations of the financial data allowing users to see the potential impact the OASIS data collected will have on their business.
HealthCare Synergy has also organized extremely dynamic presentations for their workshops which are offered throughout the year and across the country.Speakers like Arnie Cisneros, Jennifer Warfield, and Teresa Hamilton are leaders in the industry and deliver powerful information in easily understand presentations.Workshops offer information for all levels of users.Breakout sessions with hands on training allow users to immediately put instruction into practice for increased retention after the events.Training DVD’s are available as well as online web based training video’s that permit agencies to view and answer questions on their own time schedule.
Extended technical support is extremely beneficial.Caring Nurses depends on Synergy to deliver a quality product and resolve issues quicker than anything I have discovered in the past. “For the first 5 years we were in business, we had three different billing systems.When there were issues, it would be a week before they would get back with us.We cannot wait even three days” Stated Roger.Synergy is available with the answers and the updates required to be successful.
Caring Nurses is very pleased with the partnership that they have developed with HealthCare Synergy.
